Customer Service for Technical People
About the Speaker
President and Founder at Aegis IT
Jonathan Evenden is the President and founder of Aegis IT, located in Kingsport, TN. He has been full time in the IT industry since 2004, and has owned Aegis IT for over seven years. In the rare moments he is not in front of a computer, he loves playing board games and watching Netflix with his and son.
A common stereotype is that technical people have no people skills. Frequently, it is a well-earned stereotype! If you are like me, being great at customer service is NOT why you entered into a technical field. However, almost all technical roles require helping other people in some way, and there are common mistakes I keep encountering when interacting with other technical people. I hope to make a case for why this skill is important, explain common mistakes made, and address how to handle typical people problems that arise in the process.