Do You Have a Diagnostic Routine? What We Can Learn from the Automotive Field
About the Speaker
Site Reliability Engineer at National Basketball Association
Jamie Phillips is a Site Reliability Engineer for the National Basketball Association, who works remotely from East Tennessee. He has been programming professionally since 2007 after discovering software development in graduate school. His Geology degree has given him an appreciation for large systems and processes which has created keen interest in Solutions Architecture, DevOps, and the Cloud. During the day he works on Windows, but at night he's all about Linux.
Presentation Resources
How do you currently diagnose an issue? Do you jump directly into the code or some other aspect to only discover that it's a networking issue? I have spent hundreds of hours across my career troubleshooting to only discover that I was chasing my tail. It was only after I started watching automotive shops on YouTube that I noticed the one thing the channels I watch have in common. It is their uncanny ability to diagnose problems that have stumped other shops. The common trait is having a diagnostic routine and always following it. This presentation will look at a few case studies and share experiences of how developing a routine will save you countless hours bug hunting.